Beware of Counterfeit Products & Clarification and Genuine Product Subsidy Program
Dear Community Members,
We regret to inform you that a recent influx of counterfeit Zima products has been observed in the market(for example the Amazon store Wild Bike), being sold at a suspiciously low price of $104. We strongly urge all of you to exercise caution and remain vigilant while making your purchase decisions.
To ensure the authenticity and quality of our products, we emphasize the importance of purchasing directly from our official website and Amazon official store. Our official website provides a secure and trustworthy platform where you can confidently acquire genuine products with the assurance of our guarantee. At the same time, we have applied for the Transparency Program on Amazon. Once the program takes effect, authorized distributors selling our products will be required to use dynamic keys, effectively preventing fraudulent sellers.
In the unfortunate event that you have unintentionally purchased a product from a fraudulent link or received a counterfeit item, we kindly request you to immediately contact us. IceWhale has announced a genuine product subsidy program and a product recycling strategy.
We remain committed to providing you with the highest quality products and maintaining your trust in our product. If you have any concerns or questions regarding product authenticity or need assistance with your purchase, please do not hesitate to reach out.
Genuine Product Subsidy Program
If you accidentally purchased our product from an unauthorized seller, kindly follow these steps to participate in our Genuine Product Subsidy Program:
Verification Process
Please retain the purchase invoice or receipt and take clear photos of the product, packaging, and any relevant information.
Contact Us
Reach out to our customer support at info@icewhale.org or support@icewhale.org.
Provide detailed purchase information, including the order number, purchase date, and the purchasing platform (Amazon).
Review and Approval:
Our team will promptly review your case.
Upon verification, please provide us with your shipping address and contact details for the corresponding Genuine Product Subsidy.
Product Recall Process:
If you wish to do so, you can return the product to us for recycling at the following address:
First Name：baowenqi
Last Name：VPNXHF
Address 1：18432 NE Sandy Blvd，
Address 2： PES CNVPNXHF
City：Portland
State：Oregon
ZipCode：97251-6835
Country： USA
Tel：503-213-4622
Preventive Measures for the Future
Report Unauthorized Sellers:
If you identify unauthorized sellers, please report them directly to Amazon.
Provide any available details such as the seller’s name, store link, and product information.
Educational Materials:
We are in the process of creating informative materials to help customers distinguish genuine products and avoid unauthorized sellers.
Enhanced Packaging:
We are updating our packaging with added security features to facilitate customer verification.
We sincerely apologize for any inconvenience caused and assure you that these measures are aimed at maintaining the integrity of our products. If you have any questions or require further assistance, please feel free to contact us. Thank you for your trust in our brand.