Kickstarter Backer never got his board

Why havent all of the backers from Kickstarter received their board? I haven’t received mine, but you’re selling them online!

Can see this was posted in our Discord and looks like a member of the IW team has contacted you directly :slight_smile: hopefully this helps you get the issue resolved :slight_smile:

Hi Jello, sorry for the inconvenience. After conducting a thorough investigation into your order, we discovered that the package was not dispatched due to the absence of a provided address. We’ve contacted you via email and will take care of this problem.

For KickStarter backers didn’t receive ZimaBoard package, it has come to our attention that some of our emails may be inadvertently identified as spam by email filters or placed in your spam folder. Please check emails from in your box to see if you missed any messages. We apologize for any inconvenience this may have caused and assure you that we are continuously working to improve our email deliverability. :blush:

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Great to see this being handled :slight_smile: should have your board in no time :slight_smile: